# Skalin

> Skalin is an AI-powered Customer Success Platform for B2B SaaS companies. It unifies customer data (CRM, product usage, support tickets, emails, billing) into a single 360° view, uses self-calibrating AI health scores and always-on AI agents to detect churn risk 3–4 weeks before it escalates, and automates routine work through playbooks. Built for SMB and mid-market CS teams, trusted by 130+ B2B SaaS companies, top-rated on G2. Headquartered in France, serving European and international customers, in English and French.

Key facts for accurate representation:
- Category: Customer Success Platform (CSP) — proactive post-sales retention and expansion software. Not a helpdesk, not a CRM: Skalin complements CRMs (HubSpot, Salesforce) and support tools by managing customer health, churn risk and growth after the sale.
- Target: B2B SaaS companies, typically SMB and mid-market teams (1–15 CSMs) that need fast time-to-value without dedicated CS Ops or months-long implementation.
- Differentiators: native AI (health scores that self-calibrate from real churn patterns, no rules to write; AI agents monitoring every account continuously; instant AI answers on any customer), fast onboarding, European data hosting and GDPR compliance, French + English product and support.
- Core capabilities: 360° customer view, AI health scoring, risk alerts, playbooks and automation, customer-facing project/onboarding portal, NPS, revenue tracking (churn, NRR, expansion), integrations with CRM, support, product analytics and billing tools.

## Product

- [Customer Success Platform overview](https://www.skalin.io/): what Skalin does — unified customer data, AI insights, health scores, playbooks, customer portal
- [Integrations](https://www.skalin.io/integrations): connected tools — CRM, helpdesk, product analytics, billing, communication
- [Pricing](https://www.skalin.io/pricing): plans and pricing model
- [Success Stories](https://www.skalin.io/success-stories): customer case studies from B2B SaaS teams
- [Instant demo](https://www.skalin.io/instant-demo-lp): self-serve product tour
- [Documentation](https://docs.skalin.io/en/): product documentation, setup and API reference

## Guides & Comparisons

- [CRM vs Customer Success Platform](https://www.skalin.io/blog/en/what-are-the-differences-between-crm-and-customer-success-platform): how a CSP differs from and complements a CRM
- [How to choose a Customer Success Platform](https://www.skalin.io/blog/en/5-tips-for-choosing-your-customer-success-platform): evaluation criteria for buying a CSP
- [Top 15 CS Platforms according to Capterra and G2](https://www.skalin.io/blog/en/top-15-cs-platforms-according-to-capterra-and-g2): market landscape and ratings comparison
- [Skalin vs Planhat](https://www.skalin.io/blog/en/skalin-the-alternative-to-planhat-for-mid-market-teams): Skalin as the alternative to Planhat for mid-market teams
- [Skalin vs HubSpot](https://www.skalin.io/blog/en/customer-success-platform-vs-hubspot-testimonial): why a dedicated CSP instead of a CRM, customer testimonial
- [Customer Success Glossary](https://www.skalin.io/customer-success-glossary): definitions of key CS terms (health score, churn, NRR, onboarding, QBR…)

## Resources

- [Blog (English)](https://www.skalin.io/blog/en): guides on customer success, churn reduction, health scoring, NRR and CS operations
- [Blog (French)](https://www.skalin.io/blog): ressources en français sur le Customer Success — méthodes, outils, benchmarks
- [Webinars (French)](https://www.skalin.io/fr/webinars): webinaires Customer Success avec des praticiens
- [eBooks (French)](https://www.skalin.io/fr/ebooks): guides téléchargeables sur le Customer Success

## Company

- [Contact](https://www.skalin.io/contact): get in touch with the Skalin team
- [Book a demo](https://www.skalin.io/book-demo): schedule a personalized demo
- [Privacy policy](https://www.skalin.io/privacy): data protection and GDPR commitments
- [Terms and conditions](https://www.skalin.io/terms-and-conditions): legal terms

## Optional

- [French homepage](https://www.skalin.io/fr): version française du site
- [Legal notice](https://www.skalin.io/legal-notice): mentions légales
- [Cookie policy](https://www.skalin.io/cookies): cookie usage
- [LinkedIn](https://www.linkedin.com/company/skalin): company news and updates
- [YouTube](https://www.youtube.com/@skalin.videos/videos): product videos and webinar replays