5 tips for choosing your Customer Success Platform

Published by Nicolas Garmy on
360° customer view, Health Scores, Playbooks... by far, all Customer Success Platforms seem to offer the same thing. But what is the reality? What questions should you ask yourself before buying? Why are the prices so different? Here are 5 points to help you make the right decision.... Read More

NPS is dead, long live sentiment analysis!

Published by Nicolas Garmy on
Gartner predicts a rapid decline in NPS surveys over the next few years. The main criticism is that they don't allow for effective conclusions and action. We explain why we think sentiment analysis using Machine Learning is a stronger alternative.... Read More
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