Menu

Skalin - Customer Success Blog

This blog is devoted to B2B SaaS who want to scale their CS Practice. No big theories, we want to share with you a maximum of tips and feedback. 100% concrete, practical and actionable!

15 Essential Customer Success Playbooks

Published by Nicolas Garmy on
Playbooks are invaluable allies for Customer Success teams, but prioritising them can be challenging. To assist you, here are 15 essential Playbooks!Are your Customer Success Managers pressed for time? Is your customer base expanding rapidly? Is your team growing, necessit... Read More

Customer Success Platform vs HubSpot : Telescop's Testimonial

Published by Nicolas Garmy on
HubSpot's introduction of its Customer Success Workspace demonstrates its ambition to evolve into a comprehensive platform for overseeing the entire customer journey, spanning from prospecting to post-sales support and follow-up. Despite its considerable power and user-friendly interface,... Read More

Automating Customer Journeys: feedback from Karnott

Published by Nicolas Garmy on
In just a few years, Karnott has experienced a remarkable 2.5-fold increase in its customer portfolio, while the size of the Customer Success team has remained largely unchanged. This substantial growth has been facilitated by the implementation of automation in critical processes. Howeve... Read More

NPS is dead, long live sentiment analysis!

Published by Nicolas Garmy on
Gartner predicts a rapid decline in NPS surveys over the next few years. The main criticism is that they don't allow for effective conclusions and action. We explain why we think sentiment analysis using Machine Learning is a stronger alternative. ... Read More
Old posts
This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. To learn more about the cookies we use, see our cookie policy.

Cookie Settings

We use cookies to improve user experience. Choose what cookie categories you allow us to use. You can read more about our Cookie Policy by clicking on Cookie Policy below.

These cookies enable strictly necessary cookies for security, language support and verification of identity. These cookies can’t be disabled.

These cookies collect data to remember choices users make to improve and give a better user experience. Disabling can cause some parts of the site to not work properly.

These cookies help us to understand how visitors interact with our website, help us measure and analyze traffic to improve our service.

These cookies help us to better deliver marketing content and customized ads.