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Customer Success Blog for B2B SaaS | Skalin

Practical Customer Success tips for B2B SaaS teams — playbooks, health scores, churn prevention and real CS leader feedback. No theory, 100% actionable.

No, Claude Is Not Going to Replace Your Customer Success Platform

Published by Nicolas Garmy on
With models like GPT-5.5, Claude Opus 4, and Gemini 3.5, it is now possible to connect an LLM to your customer data, analyse support tickets, summarise accounts, or generate recommendations in a handful of lines of code. But there is an important distinction to be made between analytical ... Read More

Agentic AI: the next revolution in Customer Success?

Published by Nicolas Garmy on
Agentic AI for Customer Success teams
Customer Success is entering a new phase. After playbooks, health scores and the first building blocks of artificial intelligence, a new promise is taking shape: systems that can not only analyse, but also act on their own. This is what people call ... Read More

5 Essential Steps to Secure the Adoption Phase

Published by Nicolas Garmy on
In SaaS, when you sign the initial deal, you generally haven't secured more than 30% of the potential revenue with your customer, and your acquisition cost isn't covered yet. Everything that happens after the initial contract is signed thus becomes crucial. Securi... Read More

5 ChatGPT use cases in Customer Success (+ associated Prompts)

Published by Nicolas Garmy on
ChatGPT has revolutionised AI accessibility, making it available to a wide audience. In a professional context, it can save you valuable time. However, it is crucial to use it correctly and be aware of its limitations. At Skalin, we conducted extensive testing before integrating it into our Custo... Read More
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