There are two main methods when it comes to implementing a health score for your SaaS software. While the business-rules-based historical approach has several limitations, the newer AI-based models are more reliable and significantly faster to deploy. Explanations.... Read More
The implementation of a health score is becoming more and more common among SaaS editors. Sometimes limited only to product usage or the feeling of the CSM, the concept is not always well understood. In this article you will find the definition of a Customer Health Score and several good reasons ... Read More
Originally designed for sales and marketing functions, traditional CRMs are now trying to attract Customer Success teams. Are CRMs good tools for Customer Success? What are the differences between a CRM and a Customer Success Platform? Skalin takes stock of the situation to help you see t... Read More
The term "Playbook" has been in vogue at Customer Success in recent years. But what does that really mean? How can you take advantage of playbooks to improve customer success? That's what we'll look at in this article.What is an automated Playbook?... Read More
Setting up a Customer Health Score is often considered complex. It can actually be quick and easy with the latest technology and modern AI.Customer health score is an indicator of the customer's health and future loyalty. The lower the score, the greater the ris... Read More
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