Success Stories

We sought a CS solution to monitor our account health, enhance proactive measures, and improve renewal management. We opted for Skalin due to its top-notch UX, user-friendly interface, and seamless communication.

Implementing Skalin has not only saved us time but also standardised monitoring processes across the team, reduced the mental workload on CSMs, and boosted customer retention.

Skalin is a CS Platform that has become indispensable for managing a large customer portfolio. The deployment was executed intelligently, step by step, with an attentive and readily available team. Using AI to determine pertinent and continuously evolving health scores allows for automatic prediction, enabling more effective prioritisation based on identified needs.

I use it daily, and frankly, I can't imagine working without it! I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow.

Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. Thanks to its user-friendly interface and straightforward design, the tool was swiftly adopted by the team.

Integration was swift. The product is incredibly user-friendly and intuitive! We use it on a daily basis, and the task and playbook features are meticulously designed, enabling us to track progress and strategise our next customer care actions effectively.

Skalin is exceptionally user-friendly. Its simplicity ensures swift setup and implementation for both administrators and users. The onboarding support is straightforward and highly effective!

The strong points of this software are without any doubt its simplicity of use and the highlighting of the most relevant information allowing an effective management and optimization of the customer portfolio.

With just a few clicks, I have centralised information for individual customers and for our entire customer base, including segmentation details. Moreover, it's highly visual and user-friendly. Skalin is utilised by the entire CS team. Each member incorporates Skalin into their daily workflow: Customer Support Engineers utilise it for onboarding monitoring through playbooks, CSMs monitor health scores via dashboards, and I use it for a comprehensive overview of customers. Its excellence truly stands out.

Setting up Skalin took just a few weeks, from signing the contract to inputting our data into the tool and getting started with assistance from Skalin's CSMs. The health score feature is particularly valuable, allowing us to prioritise our actions and promptly identify accounts at risk. The exchange history, a crucial component of any CRM/CSP, performs its role impeccably by incorporating intent analysis into emails, enabling us to discern the positive or negative aspects of an email's content before even opening it.

Skalin is a comprehensive Customer Success solution that significantly saves us time in our daily operations. With centralised customer data and monitoring tools, our CSM team can operate more efficiently. Moreover, the platform's user-friendliness greatly facilitates its adoption. An essential aspect is the tailored, high-quality support provided by the Skalin team during deployment. Thanks to this, adoption of the solution was quick and seamless.

Skalin provides a clear insight into our customers' health and how it evolves over time. It significantly streamlines collaboration across teams, including onboarding, product, and Customer Success.

Excellent tool! The simplicity of deployment is a major advantage of the solution. The HUBSPOT / SKALIN native integration is well-designed and highly effective.

Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis.

Skalin allows us to centralise all customer information in one place, which becomes a source of truth within the company. It's easy to get to grips with and the customer service is very good, with personalised follow-up and a real sense of listening to customer feedback.

The CSM team has been using Skalin for several months now, and we're highly satisfied. The tool's exceptional simplicity in deployment and getting acquainted with it is a real asset! Additionally, navigating the tool is very intuitive. The support teams are incredibly helpful and responsive!