Les meilleures ressources Customer Success classées par thématiques

Les meilleures ressources Customer Success classées par thématiques

Retrouvez ici toutes les meilleures ressources Customer Success publiées sur le blog de Skalin, classées par thématiques :

  1. Structuration du pôle Customer Success
  2. Organisation interne et spécialisation des rôles
  3. Onboarding client
  4. Account Management
  5. Gestion de crise
  6. Prévention du Churn
  7. Les outils du CSM
  8. Playbooks et activation client


Structuration du pôle Customer Success

Nos conseils pour monter et scaler votre équipe

Organisation interne et spécialisation des rôles

Pour une culture d'entreprise véritablement centrée client

Onboarding client

Pour un début de projet engageant et efficace

Account Management

Nos conseils pour avoir un vrai impact sur le Business !

Gestion de crise

Pour garder la tête froide en toute circonstance...

Prévention du Churn

Détecter les signaux avant-coureurs pour mieux fidéliser !

Les outils du Customer Success Manager

Parce qu'à un moment Excel & Notion ne suffisent plus !

Playbooks et activation client

Exploiter au mieux vos opportunités de prise de contact


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